Systems Analyst, Contact Center Support (Hybrid remote)

 

Description

In this role, you will support the day to day operations of the Patient Communication Center by serving as a resource for information technology needs. Duties will include, but are not limited to: * Acting as system administrator for a number of platforms unique to the PCC, ensuring that updates are made in a timely manner and staff receives necessary information * Generating reports, data analysis, and some onsite technical support * Assisting with IT-related projects and support coordination as needed as well as the maintenance and enhancement of internal reference site and communication tools.

$ads={1}

Qualifications

Required: • Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. • Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of services. • Skill in speaking clearly and using appropriate grammar. Must have pleasant and courteous telephone voice and manners. • Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. • Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. • Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment. • Skill to organize workflow to accomplish established objectives. • Ability to establish cooperative working relationships with administrators, physicians, peers, and the public. • Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. • Advanced organizational skills to ensure a workable, efficient office. • Strong analytical skills, ability to parse complex data sets and identify trends • Experience and skill with various computer software and hardware including working knowledge of Microsoft Word, Excel, Outlook, CareConnect, and the internet. • Typing skills to prepare forms and correspondence with speed and accuracy. • Knowledge of reporting platforms such as Crystal Reports / Business Objects, web design, and database structure. • Knowledge of system administration and related functions.

$ads={2}

 

.