Solution Specialist - US Remote

 

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The Software Enterprise Cloud and Network Provisioning Services (C&NPS) is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Cloud based Situational Awareness, Community Interaction Tools, and Digital Evidence Mangment, among other offerings.

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Job Description

The C&NPS organization develops and delivers services that enhance a customer's user experience through consulting and managed services. With our teams’ vast Public Safety Experience, our experts bring real-world knowledge to our software solutions. Our goal is to assist customers in user adoption and enable the most efficient use of their software investment. Helping the customer understand the power of the end-to-end workflow, through structured service offers or customer-specific consultation, our consultants empower customer decision-making based on their desired operational outcomes.

Provides workflow investigation and advisory to customers on how products in the Motorola Solutions Software Enterprise portfolio can be integrated into an agency. Helps an agency identify how to use the products and leverage the features. Enable product features to achieve the agency's desired outcomes. Shows an agency how a product fits into their agency workflow and/or helps them amend their workflow to support usage of the new software tools.

Qualifications:

• Process and solution expert with Public Safety experience
• Expertise in implementing strategic goals and driving user adoption
• Knowledge of Motorola products and solutions
• Ability to understand and educate others on end-to-end workflows and demonstrate the value of software within the workflow
• Business analysis experience
• Ability to work with customers to streamline processes related to data collection and data retrieval
• Knowledge of and experience in strategic, tactical, intelligence, and operations of Public Safety Agencies including Police, Emergency Services, Dispatch, Crime Analysis, Records, Jail, and overall business operations
• Excellent communication skills - written and verbal
• Understanding of Public Safety policies and procedures
• Technical understanding of how software products work end-to-end
• Good time management and organization
• Bachelor's degree - desired
• The ability to work closely with others as part of a team
• Proven leadership skills
• Proven experience in managing requirements
• Must be able to travel 25% - 50% through the US

This position is a remote position and candidates can be located anywhere in the US.

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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