Customer Care Analyst - Life Operations [United States]

 

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Location: Various Locations
Work Type: Full Time Regular
Job No: 502288
Categories: Customer Service
Application Closes: Open Until Filled

As a Customer Care Analyst, you’ll provide customer service via multiple communication channels to our customers. You will be the voice our customers turn to for clarity, support, and guidance. Come work with a team of dedicated customer service professionals at a company that can amplify your strengths and empower your career.

Classes begin 06/22/2023

MUST be able to work full-time hours Monday - Friday 8:00 a.m. - 4:30 p.m. CST during training
Hours after training are Monday - Thursday from 9:00am - 5:30pm CST and Friday's from 8:30am - 5:00pm CST

WHAT WE CAN OFFER YOU:

• Hourly Wage: $19.00, plus annual bonus opportunity.
• Remote opportunity.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 9 paid holidays in 2023.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on the start date.

WHAT YOU'LL DO:

• Respond to and resolve customer requests effectively via multiple communication channels such as phone (to include inbound and outbound calls), written/email correspondence, etc., all while providing exceptional customer service
• Work in a fast-paced, ever-changing, and diverse production environment, which includes multitasking, system utilization, and accurately entering data to handle entire requests from start to finish, all while meeting deadlines and performing successfully.
• Develop and maintain effective working relationships with internal and external parties, including customers, team members, business partners, and other stakeholders.
• Meet (or exceed) department standards related to attendance, productivity, and quality to achieve an effective level of customer service.

ABOUT YOU:

• ctively listen, assess, and understand the needs of the customer and demonstrates accountability in responding to and resolving requests in an empathetic, respectful, confident, and timely manner.
• Approachable and work well independently and/or as part of a team in a collaborative environment.
• Adaptable to a diverse and changing work environment.
• Highly skilled at verbal, written, and interpersonal communication; demonstrate sound judgment and the ability to think within a structured and compliant work environment while focusing on the customer.
• Ability to learn and utilize a variety of computer systems simultaneously, such as web tools, policy administration systems and Microsoft products, with proficient keyboarding skills.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

VALUABLE EXPERIENCE:

• Insurance knowledge experience.
• Previous customer service experience in a call center environment.

For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

Circa

Help: 800-365-1405

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